Refund Policy

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1. Overview

At Alzeebaq, your satisfaction is our priority. If you’re not fully satisfied with your purchase of the NINJA ZIPPER HOODIE, we’re here to help with a smooth and transparent refund process.

2. Eligibility for Refund

You may request a refund if:

You received the wrong product, size, or color.
The item is defective, damaged, or not as described.
You have initiated a return request within 3 days of receiving your order.

To qualify, the product must be:

Unused, unworn, and in its original packaging.
Returned with all tags, accessories, and proof of purchase (invoice or order confirmation email).

3. Non-Refundable Items

Refunds will not be issued for:

Products that show signs of use or damage after delivery.
Items returned after the 3-day period.
Items purchased during sale or clearance promotions (unless defective).

4. Refund Process

Email us at alzeebaq.business@gmail.com with your order number, reason for refund, and clear photos (if applicable).
Once your request is approved, you’ll receive return instructions.
After the returned item is received and inspected, we’ll process your refund.
Refunds are typically issued within 5–7 business days via the original payment method or as store credit (depending on your preference).

5. Late or Missing Refunds

If you haven’t received your refund within 7 business days:

Recheck your bank or mobile wallet account.
Contact your payment provider for pending transactions.
If the issue persists, email us at alzeebaq.business@gmail.com for assistance.

6. Exchange Option

Instead of a refund, you may request an exchange for another size or color (subject to availability).

7. Contact Us

For all refund and return inquiries, please reach out to us at:
📧 alzeebaq.business@gmail.com
We’re happy to assist you with any concerns.