Faqs
Home > FAQs
Q. Is ordering online secure?
A. Yes, absolutely. We take the utmost care with the information you provide when placing an order on our website. All data shared during checkout is handled securely and accessible only to authorized staff who are trained in our privacy and security policies.
If you have further questions about online ordering security, please email us at alzeebaq.business@gmail.com.
Q. How do I place my order?
A.
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Click on the product you want to purchase.
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Click the “Add to Cart” button.
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You can add multiple products if available.
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Go to the “Cart” section from the menu.
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Scroll down and click “Proceed to Checkout.”
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Fill in your billing details and review your order (including total cost).
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Click on “Place Order.”
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You’ll receive a confirmation email once your order is placed.
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Orders are delivered via Cash on Delivery (COD).
Q. How do I cancel an order on Alzeebaq?
A. To cancel your order, log in to your account.
For guest users, please contact our helpline or email us during business hours to cancel your order.
You can also cancel during the final confirmation call before dispatch.
Q. What is your return policy?
A. Please visit our “Return Policy” page for full details on product returns and conditions.
Q. What is your refund policy?
A. For information on refunds, visit our “Refund Policy” page.
Q. What is your shipping cost?
A. Shipping is absolutely FREE on all orders within Pakistan.
Q. Which courier service do you use for delivery?
A. We use reliable courier partners — M&P, TCS, and Leopards Courier Services — to ensure safe and timely delivery.
Q. How long will my order take to arrive?
A. Orders are usually delivered within 2–3 working days after confirmation.
Q. How can I order an out-of-stock product?
A. If a product is out of stock, you can pre-order it by contacting us through call or email at alzeebaq.business@gmail.com.